If you need to forward ports to a device on your network, follow these steps. Your LiteWire equipment acts as a router, which means your public IP address resides on the LiteWire equipment rather than on your router (as would be typical with other types of internet service).

Important Note

In these steps, you will be configuring your router to accept inbound connections by accessing your router’s settings from your PC. If you do not know how to access your router, please stop here and contact us for assistance.

Configuration Steps

1) Log in to your router’s setup.

2) Find the settings for the “Internet” or “WAN” interface and enter the following information:

• IP Address type: Static

• IP Address: 192.168.168.99

• Netmask: 255.255.255.0

• Gateway: 192.168.168.1

• DNS: 192.168.168.1

• Secondary DNS (optional): 199.38.168.49

How This Works

This configuration will effectively bypass NAT on your LiteWire antenna and forward all traffic to your router. You can then forward ports normally in your router’s configuration.

Automatic Configuration Option

If your router and console/device support UPnP (all current Xbox and PlayStation consoles support UPnP), it may be able to automatically forward any necessary ports. In this case, no further configuration would be needed.

For more information, please see Open/Moderate/Strict NAT How-to.

Important Restrictions

Some TCP/UDP ports, such as 80, 22, and 25, are restricted on residential service for security or management reasons and cannot be accessed.

Need Help?

If you are still having issues, please open a support ticket, and we will be happy to help!

To access the service, you will need to configure your equipment correctly. If you have any trouble finding the correct settings, please contact us.

Note: YOU MUST COMPLETE ALL STEPS OR THE SERVICE WON’T WORK.

Expected Speeds

The service level that you receive depends on your location within our network. Since we are constantly upgrading our network, the service level that you receive when you sign up may change in the future.

Please refer back here in the future, as this document will be updated to reflect the most current information available.

Once installed, please contact us to find out what service level you are in.

Listed data rates are the maximum speeds which connections are limited to. Actual speeds may vary depending on signal quality and other physical limitations of the individual connection. Set rates may be decreased at any time if it is required to improve network performance, or increased as network upgrades allow for improved performance.

Ultimate plan speeds limited only by network capacity and hardware capability. While speeds are not restricted, maximum rates will vary due to environmental conditions of your connection. The typical speed ranges listed for the Ultimate plan are an estimate of the range maximum speeds for an individual connection on that service level will fall within, some connections may not ever attain speeds at the higher end of that range.

The Starter plan is designed to provide good speeds for low bandwidth applications, such as normal web browsing or email. High bandwidth applications may not work well on the Starter plan, large downloads will take longer and should be scheduled during periods where other activity is not expected. Streaming video services (Netflix, Hulu, etc.) will be usable, but you may have to limit the number of streams and the quality. If your use case has trouble on this plan, please consider upgrading to the Advanced plan.

Please check this page for the most current information available.

LiteWire provides email accounts upon request but does not provide end-user support for any email client or related issues. We do provide some limited support in via our troubleshooting guides here, but cannot assist you with other issues related to email.

There are many browser based options, such as Gmail and Mail.com, that provide free email accounts if the account we provide does not sufficiently meet your needs. 

While there are many options (Safari, Microsoft Office, etc.), we generally recommend installing the free Thunderbird mail client.

The Thunderbird email program is available for free by clicking here.

Please see the “Mail Configuration” section below for email client setup instructions.

Configure your email client with the following server information:

Server Settings

• Incoming Mail Server: mail.litewire.net (Protocol: POP3 or IMAP – see comparison below)
• Outgoing Mail Server (SMTP): smtp.litewire.net
• Outgoing (SMTP) Server Port #: 465 (located in advanced settings)
• While default port settings may function in some environments, we recommend using port 465 for reliable connections.

Authentication Settings

• Username: Your complete email address (e.g., example@litewire.net)
• Outbound Authentication: Must be enabled
• Use identical username and password for both incoming and outgoing server
• Connection Security: STARTTLS
• Authentication Method: Encrypted password

Important Username Requirements

Your username must include the complete email address with domain suffix (@litewire.net or @eishome.com). If your email password is repeatedly rejected or prompts appear continuously, verify that you have entered your full email address as the username.

Connection Type Comparison

Choose the appropriate connection type based on your needs:

Selecting the Right Connection Type

For multi-device access: Use IMAP or website login if you need to check email on various devices (phone, tablet, computer).

For email backup: Use POP3 if your primary concern is maintaining local copies of your messages.

Important considerations: Server-based email storage has capacity and retention limitations. For long-term access to older messages, POP3 is recommended as it stores messages locally on your device.

Most email clients support both POP3 and IMAP protocols, allowing you to choose based on your preferred features and usage requirements.

Email filtering rules help manage your inbox by automatically processing incoming messages. Examples are blocking someone you do not wish to be contacting you or maybe blocking all email coming to your @eishome.com address.

LiteWire supports both @litewire.net and @eishome.com domains. Both will continue to be available for existing users. If you prefer not to receive emails addressed to the @eishome.com domain, you can create filtering rules to manage these messages.

To set up email filtering rules:

• Login to https://mail.litewire.net
• Click the settings icon (gear symbol)
• Select “Content Filtering” from the menu
• Click “New” to begin creating a filter rule
• Enter a descriptive name in the “Name” field for your reference
• Configure the “Conditions” section to specify which messages the rule should affect
• Set the “Actions” section to define what should happen to matching messages

Rule Configuration

When creating rules, carefully consider both the conditions that trigger the rule and the actions that will be applied to matching messages. This ensures your email filtering works as intended while avoiding unintended message processing.

We all know that spam emails are a big problem. Without good spam blockers, email servers can get so overwhelmed they stop working properly.

There are two ways to block spam:

1. Server-side – The email server blocks spam before it reaches you
2. Client-side – Your email program blocks spam on your computer

You can use both, but generally it’s easier to pick one. This guide covers server-side blocking because client programs will come with their own instructions.

Getting Started

When using server-side controls, you will need to log in to your mailbox here: https://mail.litewire.net

Once logged into your mail, you will see a list of the messages currently in your mailbox. Right-click any message to open a contect menu. The center of the menu will list available spam controls.

Spam Control Options

TRUST SENDER

Use this to always receive emails from someone you trust. This skips all spam blocking for that sender.

BLOCK SENDER

This moves all future emails from this sender straight to your Junk folder. Note: This only works if the spammer keeps using the same email address.

CREATE CONTENT FILTER

This option will open a new screen with the following options:

Basic Settings

NAME – Give your filter any name you want so you can find it later.

MATCH TYPE – Choose “All” or “Any”:

“All” means every rule must match
“Any” means only one rule needs to match

Be careful not to make rules too broad, or you might block emails you want.

ENABLE WILDCARDS – Toggle on or off. This option controls whether you want to use pattern matching for controls. For Example:

pa* – matches any word starting with “pa” (like “pattern” or “path”)
pattern? – matches words with the same number of letters (like “patterns” or “pattern1”)

Setting Up Rules Using Conditions & Actions

NEW CONDITION – Conditions help to tell the system what emails to block. The system will suggest several conditions based on the email you selected. You can use these or make your own based on your needs. You need at least one condition for the filter to work.

Actions

NEW ACTION – Add an action to tell the system what to do when an email matches your conditions. For example, for spam, choose “Move Message” and select “Junk” folder.

As a note, rules can be used for more than filter spam, such as organizing email into folders by user. Just click the “?” in the black bar of the Action sub-window to get help for other use cases that are available.

Saving and Managing Filters

Click “Save” in the top left when you’re done. To change filters later, click the gear icon at the top of your email and select “Content Filtering.”

Enjoy a quiet email.

These tools are very powerful tools that give you complete control of the messages that end up in your mailbox.

LiteWire currently limits bulk outbound emails in an effort to control abuse of our system and protect its reliability for all users. If you need to send bulk content, we recommend checking into services such as Mailchimp (www.mailchimp.com) to assist with proper bulk email content.

At the time of this writing, there was a valuable article posted at the following link that might help getting started.

http://www.wpbeginner.com/showcase/best-email-marketing-services/

If you have any questions, please let us know!

Due to the way spam is processed on the internet, there are certain restrictions that may affect your ability to send email if you are using a domain that is not hosted on our network, such as:

• Work email accounts
• Domain names hosted on other networks

If you’re unsure whether this affects you, please contact us for clarification.

The Problem

Email servers “read” every message that comes through to determine whether the message is legitimate or not. One method they may use is to check the email’s “postmark” to make sure it came from the server associated with your email address.

If your outbound server is not the same as your inbound server, this is seen as a strong red flag, and most receiving servers will toss the email as spam.

Solutions

Option 1: Move Email Hosting to Our System
Moving your hosting aligns your ingoing and outgoing servers – contact us for rates.

Option 2: Send Through Our Network with External Return Address
Change your email setup to show that the message comes from our network, but set the return address to your external mail domain.

Replies will be returned correctly, but your email will show that the email came from @litewire.net. This will allow your email to be delivered correctly but may not be the desired look or branding that you want.

Configure Secure SMTP with Your Current Provider ⭐ Recommended
Ask your email provider for a “Secure SMTP port” and how to set it up for their system.

This is the best choice because you’ll use your provider’s server directly, maintain domain branding and allow spam filters to see your email as properly “postmarked.”

Please note, some providers don’t offer this, so you’d need to use option #2 or switch providers.

Need assistance?

If you have questions, please contact us. However, we can’t help with setting up option #3 because each email provider has different settings. Your email provider should be able to help you set it up.

When using email @LiteWire.net and you are using a local email client such as Thunderbird (recommended), you are limited only by the capacity of your own computer.

Email stored there will be retained as long as you maintain access to the file on your computer. If you prefer to use our web-based mail interface as your primary mail interface, you should be aware that the server will regularly maintain data stored there.

The rules currently applied are as follows:

Deleted mail: Up to 10MB,  Retained for 15 days.
Junk Mail: Up to 10MB,  Retained for 12 days.
Sent Mail: Up to 10MB,  Retained for 20 days.
Inbox: Up to 145MB, Retained for 365 days.

Note: These settings may be changed in the future without notice. Please check this item for updates.

If you have any questions, please contact us for more information.

When using the webmail interface, you will occasionally see emails that are not displaying correctly with a banner across the top that looks like this:

This condition is the result of our mail server protecting itself from the kind of content that could be used in an attack. It is necessary in order to protect your email account from unauthorized access.

Note that the fact that the message was flagged does not state that it includes dangerous content. Instead it is simply not displaying that content, which could contain such an attack. Your email has not been changed, but you will not be able to view it fully unless you open it in a local mail client. One such email client is the freely available Mozilla Thunderbird application.

Mozilla Thunderbird can be downloaded for free here.

Please see the “Mail Settings” toggle above for email client setup instructions.

We offer our “Managed WIFI” for those customers who are interested in an option where they do not have to maintain their own equipment.

You can start with one unit and add additional coverage later if needed, or you can start out guessing at necessary coverage and request multiple units. When requesting multiple units, we recommend professional installation.

If you need us to install the units (recommended if you are choosing multiple units), there is an additional $50 installation charge.

Advantages of choosing Managed WiFi:

• LiteWire will manage the configuration to make sure you are getting the best connection possible.
• Custom configuration is possible by contacting our support department with your needs.
• LiteWire will maintain the device(s) such that if they fail in the future, they will be replaced.
• With access to the router, we are able to troubleshoot connection issues that are otherwise necessary for the customer to perform themselves.
• Simplified support, due to our ability to test deeper than the outside of the customer’s router.
• Upfront costs are significantly reduced, especially if you desire professional installation.

1. The cable coming from your LiteWire antenna’s power supply needs to be connected to the Internet or WAN port. (this is the same cable that was previously connected to your PC).

 2. If you had a PC or other device connected directly to your LiteWire service, you can use a cat5/6 patch cable (usually included with your router) to connect one of the LAN ports on the router to your PC.

 3. Most routers will work on their default settings, but you may wish to set up wireless security to prevent unauthorized access or customize other settings (you will need to refer to your user manual or contact the router’s manufacturer for help with your specific router).

When configuring your router’s internet connection type, select Automatic Configuration for the connection type (this may also be labeled as DHCP, Dynamic, or Cable Modem depending on the router). Do NOT select any internet connection types that require a username or password, such as PPPoE.

There is a piece of equipment that was installed on your roof. A line was run from that equipment into your house and connects to your router, allowing you to create a wireless network.

If you want to test your connection by bypassing the router and your wireless connections, you can hardline your computer directly to the internet by following these steps:

1. Go to your router. On the back of your router, there is a WAN port or Internet port. The WAN/Internet port is where the outside equipment connects to the router.
2. After finding the WAN/Internet port on the back of your router, disconnect the Ethernet cable that is plugged into that slot.
3. Connect the end of the cable that was just disconnected from the router directly into the Ethernet port on your computer.
4. The router has now been bypassed, and the computer has a direct connection to the internet.

To test to see if hardlining to the internet was successful, open a new session in your browser of choice or test the activity that was previously having problems.

NOTE: Some computers do not automatically recognize the hardline connection. Disabling the Wi-Fi capability on the computer may be necessary. To do this, please consult your computer’s user manual.

Interference is one of the most common Wi-Fi problems. This can happens because of distance or location, other home electronic devices, neighboring Wi-Fi, and physical obstructions like walls, mirrors, or glass. Changing your router’s wireless channel can fix this problem and make your Wi-Fi work better.

The steps below show you how to change the wireless channel on your Linksys router using the web setup page. To do this using your Linksys cloud account, click here.

Step 1: Access the Router’s Web-Based Setup Page

Go to http://192.168.1.1 in your web browser. If this works, you’ll see a login screen. If you get an error message instead, the address is wrong for your router. [Click here for help finding the right address].

Step 2: Navigate to Wireless Settings

On the router’s web-based setup page, click the Wireless tab.

NOTE: Images and options may vary depending on your router’s model.

Step 3: Configure Basic Wireless Settings

On the Basic Wireless Settings tab, select Manual. This lets you pick your own wireless channel. When done, click Save Settings.

Some newer routers don’t have a Manual option. Simply click Wireless > Basic Wireless Settings, locate Wireless Channel, and use the drop-down menu to make changes.

QUICK TIP: If you are using a simultaneous dual-band router, you need to complete this process for both 2.4 GHz and 5 GHz frequencies.

Step 4: Set Channel Width

Select 20 MHz for the Channel Width for both the 5 GHz network and the 2.4 GHz network.

QUICK TIP: To avoid interference with other 2.4 GHz networks in your area, Channel Width should be set to 20 MHz Only for both frequencies.

Step 5: Select Your Channel

Click the drop-down arrow for Channel, then select the channel provided by LiteWire Support. If you have not yet been assigned a channel, please open a support ticket to request one.

Step 6: Save Your Settings

Click Save Settings to apply your changes.

More information on Linksys Routers can be found here.

To change the channel on most Motorola wireless routers:

1. Open up a browser (Internet Explorer, Firefox, Safari, etc.) and type in the following URL: http://192.168.10.1

2. You should see a screen requesting a username and password; type the Username as admin, and the Password as motorola. Then click OK. (these are the defaults; if you have done previous configuration on your router, the password may be different)

3. Click the Wireless button. (There should be a row of buttons for various settings either across the top of the page or on the left side, depending on your router version).

4. Select the desired channel in the Channel Number dropdown menu.
If you do not see the Channel number dropdown, click the Basic tab at the top of the screen (this may not exist on all models).

5. Click the Apply button to save your settings.

The complete user guide for Motorola WR850 routers can be found here.

Support for Motorola Devices can be found here. 

Step 1: Log in to the wireless router at its default LAN address of http://192.168.1.1 or http://192.168.0.1 (depending on the model) with its default user name of admin and default password of password, or using whatever LAN address and password you have set up.

Step 2: Select the Wireless Settings in the main menu.

Step 3: Set the channel desired channel.

Step 4: Click the Apply button to save your settings.

The following information applies to you only when directed by LiteWire staff. If you were not sent to this page, these instructions do not apply to your setup.

You have been given a device (“LiteWire hAP”) to connect inside your home. The device is required for internet access, so until it is connected correctly, your internet service will not function.

Instructions:

1. Connect the wire from outside to Port #1, labeled “Antenna” and/or “Internet”, on the LiteWire hAP.
2. Connect the wire from your router’s “Internet” port to one of the numbered ports on the LiteWire hAP. (Cable not shown in image below)
3. Connect power to the LiteWire hAP.
4. Confirm all connections per the photo below.