Internet from a company almost in your backyard
Get the Help You Need, When You Need It
Explore our extensive support resources to troubleshoot issues, contact our team, and access helpful tools like our speed test for optimal internet performance.
Unlimited data
Local customer service
Flexible plans for different needs
15-day money-back guarantee
meet your support team
Tech Support That Actually Knows Your Neighborhood
At LiteWire, support means talking to someone who knows Madison—its neighborhoods, its people, and its pace. When you call during business hours, you won’t be routed through a national call center.
You’ll reach a local team that listens, understands, and solves problems quickly. It’s internet support from real people who know your name—and your side of town.
Common Support Questions
Find answers to the most frequently asked questions about our services. For additional FAQ information, click here.
How do I sign up for service?
Just click the “Check Availability” and you will be requested to our sign up form. Fill out the form and follow the instructions to submit.
Once you sign up, we’ll check if service is available at your location. Once confirmed, we’ll call you to go through the details and schedule your installation appointment.
What do I need to connect service to my computer?
Any computer with an Ethernet port will automatically connect to our network – no setup needed on your end. This works with all modern operating systems, including older versions going back to Windows 95.
Want Wi-Fi? We offer managed Wi-Fi service, or you can use your own wireless router.
How do I contact customer support?
You can reach our customer support team by phone at (888) 825-2005, by email at support@litewire.net or by filling out the contact form on our website. We are here to help 24/7.
How do I setup autopay on my account?
To activate Auto Pay, log into your client area at www.litewire.net and change your billing mode to “Credit Card.” Important: Even if you occasionally pay with a credit card, Auto Pay won’t activate unless you specifically change your billing mode setting.
Step-by-Step Instructions
Activating Auto Pay
- Access your account: Go to www.litewire.net and click “Client Area.” Log in with the email address and password you used when signing up.
- Navigate to account settings: From the menu bar, click on “[YOUR NAME]’s account” (located next to the “Logout” button), then select “Edit Account Details.”
- Change payment method: On the left side of the page, find “Payment Method*” and select “Credit Card” from the dropdown menu.
- Save your changes: Scroll to the bottom and click “Save Changes.”
- Add or verify card details: Scroll back up and click the “Credit Card Details” tab.
- If your preferred card is already on file, you’re all set!
- If not, complete the “Enter New Card Information Below” section and click “Save Changes.”
Important Notes
- These settings only apply to bills generated after you make the changes
- Any existing unpaid bills may still need manual payment
- Your billing mode must be set to “Credit Card” for Auto Pay to work
Setup & Troubleshooting Guides
Our setup and troubleshooting guides are designed to help you resolve common issues quickly and efficiently. Whether you're dealing with connectivity problems or simply setting up your email, our step-by-step guides provide clear instructions to get you up and running.
General Network Information
Our general network information guide covers everything from checking connection status and network settings to understanding performance metrics and identifying connectivity issues.
Having trouble with email delivery, login issues, or missing messages? Our email troubleshooting guide covers the most common problems and their solutions.
Wifi
Whether you're setting up a new network, dealing with slow speeds, or experiencing dropped connections, this section covers everything from router configuration to resolving common connectivity issues.
Helpful Resources
Support Tools
- Internet Speed Test
- Troubleshooting Guides
- Wi-Fi Setup Instructions
- FAQs
- Broadband Labels
- Outage Information
Forms and Policies
Additional Links
Need Assistance or More Information?
We’re here to help you make the most of your LiteWire High Speed Internet experience. Whether you need troubleshooting support or want to explore our range of resources, our team is ready to assist. Don’t hesitate to reach out or discover the tools available to enhance your connection.