Comparing Your LiteWire Service Options
Broadband Facts Labels and Information Guide
Broadband labels provide you with clear and accurate information about the standard, non-promotional rates and performance of high-speed internet and mobile services. These labels are designed to help you compare different service plans that can meet your needs and budget.
Broadband Facts Labels: What to Know
Broadband Labels look like ones you might see on the foods you buy. But instead of calories, it lists details about the monthly price, broadband speeds, and data allowances for plans you’re considering.
The FCC requires all service providers to make these labels available to you. Labels are only available for plans offered on or after April 10, 2024.
Overview
This section includes the rate plan name and indicates whether the label is a Broadband (internet to a fixed location) or Mobile (wireless) disclosure.
Monthly Price
Shows the full monthly rate of the selected plan. It doesn’t include discounts or promotional pricing that may be available.
Discounts & Bundles
This section includes a link to see available discounts or bundles you may be eligible for.
Speeds Provided with Plan
This section shows typical upload, download, and latency speeds. These are based on independent network testing.
Speeds can vary based on location, device, and other factors. “Typical” speeds aren’t always the same as the advertised speed and may not be the speed you see when running a speed test on your phone or other device. Once the service is connected to a modem and any routers set up in the home, the number of connected devices in the home may impact the speed any one device receives.
Data Included with Monthly Price
This specifies the data allotment for the selected plan. This is also sometimes referred to as a data cap.
Network Management & Privacy Policies
Network Management refers to how ResTech manages the data that moves across our network.
Our Privacy Policy provides information about the types of information we collect, how we use and share that information, the choices you have regarding such use and sharing, and the rights that may be available to you under state and federal law when you subscribe to or interact with certain ResTech services.
Customer Support
This provides a link to our customer support for the selected product on the label.
FCC Consumer Resources
This section includes a link for FCC resources and the label’s FCCID, which is unique to each plan and version of the label.
Broadband Facts Labels
Helpful Resources
Support Tools
- Internet Speed Test
- Troubleshooting Guides
- Wi-Fi Setup Instructions
- FAQs
- Broadband Labels
- Outage Information
Forms and Policies
Additional Links
Need Assistance or More Information?
We’re here to help you make the most of your LiteWire High Speed Internet experience. Whether you need troubleshooting support or want to explore our range of resources, our team is ready to assist. Don’t hesitate to reach out or discover the tools available to enhance your connection.