Internet from a company almost in your backyard
FAQ - LiteWire High Speed Internet
Explore answers to common questions about our services, plans, and installation process to help you make an informed decision.
Below you can find out answers to questions such as:
How to check if LiteWire is available at your address
What’s installation like — and how long does it take?
Support: Who do I call for help?
Do I have to buy a router?
How does the 15-day money-back guarantee work?
We’ve pulled together the most common questions about LiteWire service, installation, equipment, and support — so you can feel confident before signing up.
All plans include unlimited data with no usage restrictions or hidden fees.
Common Questions About LiteWire Services
Find answers to frequently asked questions about our offerings and processes.
What internet plans do you offer?
We offer Starter, Advanced, and Ultimate plans to cater to different needs and budgets.
How do I install LiteWire internet?
Our professional team will handle the installation process for you, ensuring a seamless setup.
What is the speed of your internet service?
Our plans offer speeds ranging from 8 Mbps to 1 Gbps, depending on the selected package.
How do I know which services are available in my location?
Due to our wireless method of delivery, every installation starts by confirming your location.
After you submit your service request our team will get to work confirming both availability, as well as the best possible signal route needed to maximize the service levels for your location. Once completed, we will contact you to schedule your installation appointment.
How do I know what plan is best for me?
We’re here to help. Just contact us and we’ll walk you through it. Whether you're checking email or streaming with the whole family, we’ll recommend a plan that fits your needs and budget.
Is there a contract required for your plans?
We offer both contract and no-contract options. Choose the one that best suits your preferences and lifestyle.
Users who select a 2 year commitment will receive a discount of $5 per month for the term of service.
What happens if I exceed my data usage?
All our plans include unlimited data, so you never have to worry about overage charges or limits.
How do I contact customer support?
You can reach our support team 24/7 via phone at (888) 825-2005 or via the contact and support form on our website. We're here to help!
Can I lease a router for wireless service?
Yes! With LiteWire Managed WI-FI you will have the safest and most secure wireless access possible in your home. All for $5.00 per month plus a $25.00 one-time activation fee.
Select from Professional Installation for $50 or self-install at no cost. Professional installation includes the Managed WIFI hardware and if you wish, a tutorial/demonstration connection with one of your devices. If you need help connecting other devices additional charges will apply.
Do I need to be home during the installation?
Yes. Because the installer will require access to the inside of your home to complete the installation, we do ask that you or another authorized adult be present.
In addition, you will be required to sign our terms & conditions, and (if installation is successful) make your initial payment as part of the initiation process.
How long does installation take?
Our normal schedule is a week out, while the installation itself takes about 60–90 minutes. That includes mounting the antenna and running a clean, professional cable to your router—wherever it’s located in your home.
We will work with you to schedule a time window that best fits your schedule. If you are available anytime, please let us know, as you might just get a call from us to be set up sooner if we are running ahead of schedule.
Are there any additional fees I should be aware of?
There are no hidden fees. All costs are clearly outlined in your plan details, ensuring transparency and peace of mind.
What equipment is included with the plans?
Installation materials include the following
- Customer Premises Equipment (CPE)
- Ethernet cable connectors on all supplied cable
- Standard mounting bracket, if needed
- Weather sealant for connections and structure penetration
- One wall jack, if necessary
- Up to 150' of cat 5e cable
- Additional cable available for $0.35/ft.
Is LiteWire really based in Wisconsin?
Yes! Our teams live and work in Dane and Rock county, proudly serving the surrounding areas. We’re local through and through.
How fast is LiteWire internet?
Speeds vary depending on your location, but our goal is always the same: to deliver the fastest, most reliable connection possible where you live. Whether you're streaming, working from home, or browsing on multiple devices, we work hard to optimize your experience and keep you connected.
Seamless Installation Process
Our professional team ensures a smooth installation experience. Once you choose a plan, our technicians will schedule a convenient time to set up your service. Expect a hassle-free process with minimal disruption to your day. Please ensure someone is home during the installation to guide our team and answer any questions. We provide all necessary equipment and a quick tutorial on how to get the most out of your new high-speed internet connection.
What to Expect on Installation Day
On the day of installation, our friendly technicians will arrive at your location with all the required equipment. They will perform a site survey to determine the best placement for optimal performance. The installation process typically takes between 1-2 hours. Our team will ensure everything is working perfectly before leaving, and they will provide you with a brief overview of your new service.
Preparing for Installation
To prepare for your LiteWire installation, please ensure that the area where the equipment will be installed is clear and accessible. Make sure to have your Wi-Fi devices ready for connection. Our team will handle the rest, ensuring a quick and efficient setup. If you have any specific requirements or questions, feel free to discuss them with our technicians upon their arrival.