Internet from a company almost in your backyard
Reach Out to Us Anytime
Discover how LiteWire High Speed Internet can enhance your online experience. Connect with us today for personalized support and inquiries.
Phone: (888) 825-2005
Submit a Message to Support
Frequently Asked Questions
How do I know which services are available in my location?
Due to our wireless method of delivery, every installation starts by confirming your location.
After you submit your service request our team will get to work confirming both availability, as well as the best possible signal route needed to maximize the service levels for your location. Once completed, we will contact you to schedule your installation appointment.
How do I know what plan is best for me?
We’re here to help. Just contact us and we’ll walk you through it. Whether you're checking email or streaming with the whole family, we’ll recommend a plan that fits your needs and budget.
Is there a contract required for your plans?
We offer both contract and no-contract options. Choose the one that best suits your preferences and lifestyle.
Users who select a 2 year commitment will receive a discount of $5 per month for the term of service.
What happens if I exceed my data usage?
All our plans include unlimited data, so you never have to worry about overage charges or limits.
How do I contact customer support?
You can reach our support team 24/7 via phone at (888) 825-2005 or via the contact and support form on our website. We're here to help!
Can I lease a router for wireless service?
Yes! With LiteWire Managed WI-FI you will have the safest and most secure wireless access possible in your home. All for $5.00 per month plus a $25.00 one-time activation fee.
Select from Professional Installation for $50 or self-install at no cost. Professional installation includes the Managed WIFI hardware and if you wish, a tutorial/demonstration connection with one of your devices. If you need help connecting other devices additional charges will apply.
Do I need to be home during the installation?
Yes. Because the installer will require access to the inside of your home to complete the installation, we do ask that you or another authorized adult be present.
In addition, you will be required to sign our terms & conditions, and (if installation is successful) make your initial payment as part of the initiation process.
How long does installation take?
Our normal schedule is a week out, while the installation itself takes about 60–90 minutes. That includes mounting the antenna and running a clean, professional cable to your router—wherever it’s located in your home.
We will work with you to schedule a time window that best fits your schedule. If you are available anytime, please let us know, as you might just get a call from us to be set up sooner if we are running ahead of schedule.
Are there any additional fees I should be aware of?
There are no hidden fees. All costs are clearly outlined in your plan details, ensuring transparency and peace of mind.
What equipment is included with the plans?
Installation materials include the following
- Customer Premises Equipment (CPE)
- Ethernet cable connectors on all supplied cable
- Standard mounting bracket, if needed
- Weather sealant for connections and structure penetration
- One wall jack, if necessary
- Up to 150' of cat 5e cable
- Additional cable available for $0.35/ft.
Is LiteWire really based in Wisconsin?
Yes! Our teams live and work in Dane and Rock county, proudly serving the surrounding areas. We’re local through and through.
How fast is LiteWire internet?
Speeds vary depending on your location, but our goal is always the same: to deliver the fastest, most reliable connection possible where you live. Whether you're streaming, working from home, or browsing on multiple devices, we work hard to optimize your experience and keep you connected.