Emergency Broadband Benefit
recipients
fully enrolled as of December 31, 2021 will automatically continue to
receive their current monthly benefit until March 1, 2022. You can learn
more the program transition and steps you may need to take to stay
enrolled after March 1st, by visiting fcc.gov/broadbandbenefit.
Once you are approved, please
contact us for additional instructions.
ACP Program FAQ
- Any and all outstanding bills must be paid in full prior to
application of ACP reimbursements to customer’s account.*
- If monthly service rate is more than the ACP reimbursement,
the difference must be paid on time or service may be suspended.
- Customer must apply on the ACP site, then must provide
LiteWire with the application ID, EXACT full name, address, date
of birth and email or phone number used for the application in
order for LiteWire to actually enroll them in the ACP program.
Customers are NOT active in the program when their application
is approved but only when LiteWire has successfully enrolled
them via the ACP system.
- The ACP program is a reimbursement of “up to $30 toward
monthly internet service” (to LiteWire). The customer must pay
the first month that they are in the program and LiteWire will
apply credit on their account each month that LiteWire receives
a reimbursement for their previous month’s invoice. If their
monthly invoice is less than $30, LiteWire can only submit for
the actual invoice.
- The program can change at any time so check back frequently
for updates.
* This means any bill that was generated prior to the
customer being accepted in the program must be paid. Example:
Bill is generated 5/12 with a due date of 6/2 must be paid even
if they are accepted on or before 6/2.
